Once your order has been prepared and shipped from our warehouse, you will automatically receive a shipping confirmation email with your tracking number and a direct link to check the status of your order in real-time.

This process can take between 24 and 48 business hours from the time of purchase, depending on the volume of orders.

To check the status of your shipment, please follow these steps:

• Check your shipping confirmation email (it may take 24-48 business hours from the time of purchase)
• Click on the tracking link included in the email
• Check the different statuses: Prepared, In Transit, Out for Delivery, or Delivered

The link will take you directly to the carrier's page where you can see the exact location of your order.

If you have not received the email with your tracking number, we recommend:

• Checking your spam or promotions folder
• Confirming that the email used for the purchase is correct
• Waiting up to 48 business hours from the order confirmation

If after checking these points you still cannot find the email, please write to us at info@carlinecollective.com indicating your order number and we will assist you immediately.

If your order appears as delivered but you have not received it, it is important that you contact us as soon as possible so that we can manage the incident with the carrier.

Write to us at info@carlinecollective.com indicating:

• Order number
• Alleged delivery date
• Any additional details that may help us

Our team will review your case as a priority and keep you informed at all times.