Refund policy

At Carline Collective, we want your shopping experience to be simple and transparent. Here is all the information you need about deliveries in Spain and the rest of Europe, tracking, and returns within 14 days.

Deliveries

Order processing

We process orders as quickly as possible. Orders are usually prepared and dispatched within 24–48 working hours, except during periods of high demand.

Delivery times (Spain)

Once dispatched, the usual delivery time is 2 to 5 working days, depending on the destination and carrier.
Note: during promotional campaigns, public holidays or in the event of logistical issues, delivery times may vary occasionally.

Delivery times (Rest of Europe)

Once dispatched, the usual delivery time is 3 to 7 working days, depending on the destination and carrier.
Note: during promotional campaigns, public holidays or in the event of logistical issues, delivery times may vary from time to time.

Tracking

When your order leaves the warehouse, you will receive an email with the tracking details so you can track your delivery.

Delivery address and details

Please check your address and contact details carefully before completing your purchase.
If the order is returned due to an incomplete or incorrect address, we may be able to resend it (reshipment costs may apply).